Welcome to our UK website which includes our subscription service (https://www.wolfyr.com/uk/subscribe) and our online “shop” service (https://www.wolfyr.com/uk/shop), as may be amended from time to time (the “Site”). We refer to the Site, all features, functionality and content of the Site as the “Services”. The Services, including the Site are provided in the UK by Nature Delivered Limited (“we”, “us”, “our”). For the purposes of UK data protection legislation, we are the data controller.
For your ease of reading we have set out the key sections of the Policy on the left.
When you use the Site, we collect and retain information that you, as a customer or potential customer, provide to us through the Site, as well as information that is automatically or passively collected from you, your device or your browser (the “Information”).
While we do not record your response to the allergies query on our Site, some of the personal information that you provide may include sensitive personal information, such as health-related information which may relate to your allergies, which we need to ensure any products you receive meet your dietary preferences.
You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.
We, along with third parties, also may collect Information about you, your computer or device and your use of the Service via automated means (for more information about these technologies, see the separate Cookie Statement. This Information may include:
We may also combine Information that we collect from you with Information we obtain about you from third parties and affiliates and Information derived from any other subscription, product, or service we may provide.
We may obtain additional information about you from third parties such as marketers, partners, researchers and others, but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.
We use the information we receive from these third parties to maintain and improve the accuracy of the records we hold about you, and to offer you products that we believe you would be interested in.
We may pseudonymise your data through a technique called “hashing”.
We may use pseudonymised data with our partners (such as Facebook) to find additional potential customers for our products and services by finding people with similar preferences. These partners will keep the data secure and will only use such data for the purpose for which we provide it to them.
We use your Information to better serve you, such as by letting you know about new snacks or other products we’ve added to the wolfyr range that we think you’ll like. Some other examples of how we may use your Information include to:
If you have elected to unsubscribe from marketing communications we will keep a record of this and ensure that we include your email address on suppression lists to ensure that we do not contact you with marketing communications.
We are committed to protecting the privacy and security of your personal information. We will only share it with third parties in accordance with this Policy, or as otherwise required by law.
We may share your personal information in the following ways:
Sometimes, we may combine certain parts or portions of the Information with each other. For instance, when we provide you with customer support or other assistance, we may combine your account information and other personal information you’ve provided to us with Information about your usage of the Services.
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights; or (iii) with your consent. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be for us to operate our platform and communicating with you as necessary to provide our services to you and for our legitimate commercial interest, for instance, when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “contact us” heading below.
We will only use your email address for marketing when permitted by law. You can opt out of receiving future communications at any time. Please note, when opting out that you may continue to receive some information from us where this is already in the communication pipeline, typically for up to 48 hours after the date and time you update your account.
If you start to set up an account with us via the Site but do not complete the process or place any orders, then we will email you to find out if you need any help to complete the process. An unsubscribe link is given at the end of this email.
From time to time, we may also contact you by post (unless you have objected to us doing so) with information on special offers or events regarding our products or Services.
We have implemented appropriate technical and organisational measures and security features, as well as internal guidelines, designed to safeguard the privacy of your personal information from loss, alteration, unauthorised access or improper use. Our security and privacy policies are periodically reviewed and we will continue to enhance our security procedures as new technology becomes available. Whilst we cannot ensure or guarantee that loss, alteration, unauthorised access or improper use of information will never occur, we use all reasonable efforts to prevent it.
While we make every effort to ensure that your information is secure on our system, you should bear in mind that submission of information over the Internet is never entirely secure. As a result, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.
Your account information is password-protected for your privacy and security. You can play an important role in keeping your personal information secure by maintaining the confidentiality of your password used on the Site. We recommend that you change your password from time to time for additional security. Please advise us immediately if there is any unauthorised use of your account by any other Internet user or any other breach of security.
Only key members of our personnel have access to personal information. Backups are run to prevent loss of information and our Internet servers are housed in secure facilities.
It is advisable to log out and close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.
Information may be retained in countries outside of the European Economic Area, including the USA, Australia, Brazil, Canada, Chile, Hong Kong, Japan, Mexico, the Philippines, Singapore and Taiwan. These countries may have data protection laws that are different to the laws of your country. Specifically, our Website servers are located in the USA, and our group companies and third party service providers and partners operate in the USA and other countries around the world. However, we will ensure that any information transferred outside of the European Economic Area will be adequately protected in accordance with this Privacy Notice.
Some of the safeguards we rely on to transfer your personal information outside of the EEA include using the European Commission’s approved standard contractual clauses with our suppliers or ensuring that the supplier has approved “binding corporate rules” or (if in the United States) certified to the Privacy Shield.
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
If you are a customer of ours, we may provide you access to account and usage information, such as:
You have the following data protection rights:
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
The Site may contain links to external websites. We assume no responsibility for the privacy practices or the content of those websites. Therefore, please read carefully any privacy policies on those websites before either agreeing to their terms or using those websites.
If you have questions or concerns regarding this Policy, please contact us at [email protected] or via post at:
Data Privacy Team c/o Head of Customer Services
East Beach Lytham St Annes Lancashire
FY8 5FT United Kingdom
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by us are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the Site (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.
A number of cookies we use last only for the duration of your web session and expire when you close your browser (session cookies). Other cookies are used to remember you when you return to the Site and will last for longer (persistent cookies). Although they do identify a user’s computer, cookies cannot be used by a third party to personally identify users.
We use persistent and session cookies and other tracking technologies to: (a) analyse the usage of our Services; (b) customise the Services to your preferences; and (c) control the advertising displayed by the Services.
The types of cookies and examples of specific types of first and third party cookies served through our Site and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Website you visit):
Types of Cookie
Who serves these cookies
|Essential website cookies: These cookies are strictly necessary to provide you with services available through our Site and to use some of its features, such as access to secure areas.
|Performance and functionality cookies:These cookies are used to enhance the performance and functionality of our Site but are non-essential to their use. However, without these cookies, certain functionality (like videos) may become unavailable.
|New Relic Data
|Analytics and customisation cookies: These cookies collect information that is used either in aggregate form to help us understand how our Site is being used or how effective are marketing campaigns are, or to help us customise our Site for you.
|Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
|Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our Site through third party social networking and other websites. These cookies may also be used for advertising purposes too.
Cookies are not the only way to recognise or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Site or opened an e-mail that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within our Site to another, to deliver or communicate with cookies, to understand whether you have come to our Site from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
Third parties may serve cookies on your computer or mobile device to serve advertising through our Site. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other personally identifying details unless you choose to provide these.
Most web browsers automatically accept cookies but, if you prefer, you can set your browser to disable cookies or to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it.
Please note however, that by blocking or deleting cookies used on the Site you may not be able to take full advantage of the Site as it may impair your use of or prevent access to some areas, including taking advantage of special offers and vouchers. If you do leave cookies turned on, please take care to sign off when you are finished if using a shared computer.
In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ orhttp://www.youronlinechoices.com. You can also learn more about cookies by visiting “www.wolfyr.com” www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser.
The date at the top of this Cookie Statement indicates when it was last updated.
Data Privacy Team c/o Head of Customer Services
East Beach Lytham St Annes Lancashire
FY8 5FT United Kingdom